مهارات خدمة العملاء

ماذا سوف تتعلم؟

• The fundamentals of customer service and its role in business success
• How to create positive first impressions that build trust
• Verbal, non-verbal, and written communication techniques
• Active listening skills to understand customer needs
• Methods to handle difficult customers and resolve complaints effectively
• Strategies to exceed expectations and retain long-term customers
• The role of empathy and emotional intelligence in service excellence